Say hello to our team (and their pets)
Dr Rachel Ganuszko
Veterinary Surgeon
Zigzag
Andrew Reeder
Veterinary Director
Mulberry, Stanley & Oakley
Andrew founded Vetimed in 2012 and the business has grown in strength over the years, serving the UK’s Pet, Horse and Livestock population. He manages the general running of the business with the help of the wonderful team. He is proud to oversee the number one rated online pharmacy on Trustpilot. Andrew works in a local Veterinary Practice too on a part time basis so understands the professional well and can anticipate the needs of Vetimed’s patients and the customers!
Pictured are Mulberry, Stanley and Oakley who take up much of Andrew’s spare time, together with Bob the cat.
Kim Muspratt
Senior Dispenser / SQP
Ted
Kim is the senior dispenser at Vetimed, she is also a qualified veterinary nurse and SQP (Suitably Qualified Person) and has been with the company since 2013. She is married with one daughter and in her spare time enjoys reading, watching films and spending time with family and friends. She is also crazy about dogs especially her doggy nephew Ted!
Natalie Kingsbury
Dispenser / SQP
Arthur
Joined the Vetimed team in 2016. Qualified Animal medicines advisor and assist the Senior dispenser in dispatching prescription medicines. Arthur helps in the office too, mainly with the bins… I enjoy travelling and camping with Arthur who also enjoys agility and the beach when we not off on our travels!
Gemma Palmer
Online Retail Assistant
Rebecca Webster
Online Retail Assistant
Mila & Bruce
My name is Rebecca and I am an Online Retail Assistant at Vetimed. I joined the team in March 2021 and my main job role includes the pricing of products on our website, Amazon and eBay. When I’m not busy at work (talking about dogs!!), I enjoy catching up with my friends and family over a gin, exploring the Salisbury Plains with my dog Bruce and spending too much time watching crime documentaries with my cat Mila. I also really love music and when I’m not chasing after my toddler, I can often be found at a concert for my favourite bands.
Skye Hills
Warehouse Assistant
My name is Skye and I am an Online Warehouse Assistant here at Vetimed. My role includes printing invoices and shipping labels from eBay and Amazon as well as picking and packing orders in the warehouse and purchasing new stock from our suppliers. I have a passion for animals and have three cats and a new tortoise at home. I also enjoy listening to music and spending time outdoors.
Cheryl Brindle
Warehouse Assistant
Hello my name is Cheryl. I moved to Amesbury 5 years ago. I’ve been working at Vetimed since June 2021. My role is a warehouse assistant which involves picking and packing orders placed via our online Amazon and eBay platform. In my spare time I enjoy gardening,80’s music, and looking after my two Persian cats.
MEOW
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Why do I need a Prescription?
Many of the products we sell are categorised as POM-V. This means they are prescription only medications and we need a written prescription from your vet so that we can supply it. The prescription symbol on the left is on display by the product photo if that is the case.
How can I get a Prescription?
Ask your veterinary practice for one. If your vet has suggested some treatment for your pet then he/she must write you a prescription if you request one. Many practices have their own prescription forms but you can download a blank template here for your vet to complete.
Will my vet charge me for writing the prescription?
Yes, that is likely. However, under pharmacy regulations, he/she must not make an unreasonable charge. Usually it is still cheaper to pay your vet for the prescription then get the medication through our website.
How long does the prescription last?
It will be valid for six months from the date of issue, unless your vet states a shorter time - so you have to request the medication before the expiry date. Prescriptions for certain scheduled drugs such as Tramadol or Phenobarbitone have to be fulfilled within 28 days.
Do I have to buy the whole prescription at once?
No, once we have the prescription you can buy the medication in batches if you like. That’ll help you spread the cost of your pet’s treatment.
What if my pet needs the medication urgently?
You should ask your vet to give your pet any treatment that he/she needs in the next few days, especially any emergency treatment. Any ongoing treatment could then be obtained from us with a prescription.
Will you accept an e-mailed copy?
We will accept a scanned copy by e-mail as long as the scan is of excellent quality and the prescription can be easily read. Photos are accepted if they are not blurred and includes the whole of the pprescription.
Will you accept an e-mailed copy?
We will accept a scanned copy by e-mail as long as the scan is of excellent quality and the prescription can be easily read. Photos are accepted if they are not blurred and includes the whole of the pprescription.
For orders that contain controlled medicines it is obligatory that you send us the original prescription before we can release the medicine. You will be informed of this during the checkout.
Some Vets like us to have the original prescription for all medicine purchases - if this is the case it will be detailed on the prescription.
How do I send the Prescription to Vetimed?
By Upload Upload your prescription now
- Place your order first.
- Upload a flat bed scan of the prescription, as a pdf or jpg file.
E-mail: info@vetimed.co.uk
- Place your order first.
- Attach a flat bed scan of the prescription, as a pdf or jpg file. You can email us a photo if its a good quality image showing the whole document. Please put your order number in the subject line
By Post
- Vetimed, 14-15 The Bluestone Centre, Sun Rise Way, Amesbury, SP4 7YR. Place your order first then write your order number on the prescription before posting it.
How do I find out more about the medicine I am purchasing?
You can access the VMD’s database here....
https://www.vmd.defra.gov.uk/ProductInformationDatabase/
Has your animal had a reaction to a medicine purchsed from Vetimed?
You can report it here...
www.gov.uk/report-veterinary-medicine-problem
