Terms and Conditions for Supply of Pet Medication and other products
About Us
We sell prescription-only medication for animals on receipt of a prescription from a Veterinary Surgeon based in the United Kingdom who is member of the Royal College of Veterinary Surgeons. Our premises are inspected by the Veterinary Medicines Directorate and thus we comply with their requirements.
We also sell non-prescription pet products and pet food.
Customer eligibility
We accept orders from people resident in the European Economic Area (EEA) ie, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.
We only supply Medicines to UK address for use within the UK
Customers must be
- Over 18 years of age
- Registered with us if buying prescription-only medication
- Be capable of entering into binding contracts
- Accessing our site from within the European Economic Area and paying in UK Sterling.
Placing an order will lead to a Contractual Agreement
You may browse our website and order and pay for products from us. We will decide whether to accept your request to purchase a product, which will depend on receipt of cleared payment and a prescription if you are ordering prescription-only medication. Once the product is dispatched then a contract of sale will be deemed to exist between us. Orders may be split and dispatched separately in which case each delivery will be a separate contract.
Security
When you register with us we ask you to choose a password. You are responsible for keeping your password safe and secure, for not allowing others to use your account and for any activity which is carried out under your account. We will not be liable for any activity which happens as a result of your failure in this regard.
We do not store personal or financial information in the processes of payment, nor do we share this information with 3rd parties
Veterinary Medication
Medicines will not be dispatched until we have a prescription from your Veterinary Surgeon. We prefer the original to be posted to us. In most cases we will accept a scanned and e-mailed prescription as long as the image is of good quality and can be easily read. We reserve the right to insist on the original prescription to be sent to us. We may contact the Veterinary Surgeon who wrote the prescription before dispatch if we are unsure of its authenticity or to check details on the document. If we decide not to supply the medication we will refund the cost of the product.
It is a criminal offence to alter a prescription in any way without authorisation from the prescribing veterinary surgeon.
We have a policy of making regular routine checks with veterinary practices to detect any fraudulent or altered prescriptions or any unauthorised over-use of a valid prescription. If we identify any prescription misuse we will inform your Vet and the Veterinary Medicines Directorate (VMD)
As this takes a considerable amount of professional administration time we will cancel your order and refund your payment less £45 – this is to cover our costs of investigating and reporting prescription misuse to your Vet and the VMD. It will be up to your Vet and the VMD to decide whether to take the matter further. This process will include passing on your contact information supplied to us with the order
How do I find out more about the medicine I am purchasing?
You can access the VMD’s database here….
www.vmd.defra.gov.uk/ProductInformationDatabase/
Has your animal had a reaction to a medicine purchased from Vetimed?
You can report it here…
www.gov.uk/report-veterinary-medicine-problem
Price and Payment
All our prices include Value Added Tax at 20%. Our VAT number is 200 5690 47
We take every care to ensure that the pricing on our website is accurate and up to date. Very occasionally, because of the volume of products on our site, there may be an error on the pricing or description of a product. We reserve the right to cancel the sale if there has been an accidental error in pricing on the website.
Our prices include standard delivery (if the order value is over £39) but not any premium delivery options (see our Delivery and Returns page for current prices).
Payment is via the secure payment gateways – Sagepay or Paypal.
Our prices are low because we are an online business and items are priced for purchased through the website- we are able to accept telephone orders but there is an administration fee of £3.95 per order
Delivery
We aim to process and dispatch all orders within 1 working day. We would expect it to be unusual to wait longer than 2 working days for dispatch. We will keep you informed by e-mail if there is a delay in dispatching your products beyond 2 working days. Sometimes an item you are buying may be out of stock at our premises or at our suppliers. If you are buying a prescription-only medication we are unable to dispatch the order until we have the prescription.
Items are sent by Royal Mail or Courier (signature may be required). We are reliant on our delivery partners to deliver on time and so there can be delays beyond our control. We strongly recommend that you select an upgraded delivery service eg Royal Mail Signed for or Royal Mail Special Delivery so both parties can track the item. We are not responsible for the replacement of goods lost in delivery – however we will help you to obtain the appropriate compensation allowed by the delivery service you have chosen. For Royal Mail 1st Class and 2nd Class there is no compensation, for “Signed For” this is limited to £50 and with “Special Delivery” the compensation limit is £500. Items are classed as “lost” by Royal Mail after 15 working days (10 working days for Special Delivery) and so this is the earliest time we can consider replacement or compensation for a lost item.
Returns and Refunds
You can return an item to us within 7 days of purchase and we will give you a full refund. The item must have been purchased from us, be in the original packaging, within date and in an unused state. You’ll be responsible for the costs incurred in delivering the item back to us.
If an item is damaged or faulty, or we have made an error we will replace it or give you a full refund. We may wish to inspect the product and if we ask you to return the item we will refund your postage costs.
We are not allowed to accept returns for Prescription Medication unless there has been an error on our part. This is due to pharmacy regulations and we cannot sell the medicine to another customer.
To return a product please e-mail us first at returns@vetimed.co.uk with your order details and the reason for the return. We will then provide you with further instructions.
Your statutory rights are not affected by our returns policy.
Consumer rights (Consumer Protection (Distance Selling) Regulations 2000)
You may cancel a contract of sale at any time within seven working days, beginning on the day after you received the Products. We’ll will give you a full refund as long as it is in accordance with our returns policy (see previous paragraph)
If you wish to cancel our contract you should e-mail us or write to the address at the end of this document. If you have products that we have supplied you should take reasonable care of them.
There is no right to cancel a contract for the purchase of prescription-only medication.
As the consumer in this contract you have statutory rights.
Liability
If either party fails to comply with the Contract, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with the Contract.
Neither party shall be responsible for losses that result from our failure to comply with the Contract including, but not limited to, losses that fall into the following categories: loss of income or revenue; loss of business; loss of anticipated savings; loss of data; or any waste of time.
This does not include or limit in any way our liability for anything caused by us that would be illegal or unlawful for us to exclude or attempt to exclude our liability.
Events outside our control
We will not be liable or responsible for any failure to supply a product, or a delay in supplying it caused by events outside our reasonable control. This includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: Strikes, lock-outs or other industrial action; Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; Impossibility of the use of public or private telecommunications networks; The acts, decrees, legislation, regulations or restrictions of any government.
Legal Position
If any court or competent authority decides that any of the provisions of the Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
A person who is not party to the Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
The Contract shall be governed by English law and we both agree to the non-exclusive jurisdiction of the English courts.
Complaints
If you have a complaint about our service please contact us via email (info@vetimed.co.uk). We will acknowledge, investigate and respond to your complaint within 10 working days.
If the issue is concerning the supply of a Veterinary Medicine, and you are not content with our response to your complaint, then you can contact the Veterinary Medicines Directorate https://www.gov.uk/government/organisations/veterinary-medicines-directorate
Terms and Conditions for Website Usage
These terms and conditions govern your use of our website. Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.
Site Access
You will be able to access the majority of this Website without having to register any details with us. However, particular areas of this Website will only be accessible only if you have registered.
USE OF WEBSITE
You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
No part of this Website may be reproduced without our prior written permission.
SITE UPTIME
We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.
VISITOR CONDUCT
With the exception of personally identifiable information, the use of which is covered under our Privacy Policy any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
When using this website you shall not post or send to or from this Website any material:
for which you have not obtained all necessary consents;
that is discriminatory, obscene, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website.
LINKS TO AND FROM OTHER WEBSITES
Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.
If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:
you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
you do not misrepresent your relationship with us or present any false information about us;
you do not link from a website that is not owned by you; and
your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.
If you choose to link to our website in breach of our terms you shall fully indemnify us for any loss or damage suffered as a result of your actions.
DISCLAIMER
We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.
The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.
EXCLUSION OF LIABILITY
Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.
Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.
GOVERNING JURISDICTION
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
Changes to these terms and conditions
We may vary these terms and conditions and display new ones on this website from time to time. The ones in force now are those that apply to current orders. Be aware that these might be different from the last time you had a contract of sale with us.
OUR DETAILS
Vetimed Limited
Company Number 0915872
Directors – Andrew Reeder and Caroline Reeder
Postal address – Vetimed, 14-15 The Bluestone Centre, Sun Rise Way, Amesbury, SP4 7YR
Registered Address – St Mary’s House, Netherhampton, Salisbury, SP2 8PU (not for correspondence)
www.vetimed.co.uk info@vetimed.co.uk
Tel 01980 625222
Our premises are registered with the Royal College of Veterinary Surgeons (Premises number 7289112) and the Veterinary Medicines Directorate (Premises number 2038054)
The dispensing of medication at Vetimed is overseen by Andrew Reeder BVetMed MRCVS who has 20 years experience in veterinary practice. Andrew is a member of the Royal College of Veterinary Surgeons (www.rcvs.org.uk)
